Can't see USD account when manually logging a payment

[mikeh]

Further to the previous posts, I am trying to manually enter a payment made in HKD from our USD account. But when I log the payment, our USD account does not appear in the drop-down menu of accounts from which the payment can be made. Every other account does, but not the USD one. Any ideas?

Thanks

Mike

Continuing the discussion from Paying HKD invoices from a USD account:

@mikeh

We have a USD account set up in Quickfile. Recently we paid a supplier in Hong Kong from this account (using Barclays to do the actual FX transaction).

When I came to tag the transaction in the USD account there was, of course, no opportunity to directly tag the USD payment to the HKD supplier invoice. So, I simply allocated the payment as a credit to the supplier account in Quickfile.

<img src=“//quickfile-co-uk-forum-assets.s3.dualstack.eu-west-1.amazonaws.com/original/2X/a/a261b99754bdffb6854cee434a0970d6ab58674f.png” width=“461” height=“336”>

Now, when I go into the supplier account, I had expected to select the invoice and to be able to allocate that credit to the invoice, but there appears to be no way to do that.

I’m sure this is because of the complex multi-currency payments involved - but how can I get the credit allocated to the invoice? Should I do abandon tagging and do it manually?

Thanks

Mike

[Glenn]

I’ve looked into this a little further and unfortunately right now we do not support payments on a foreign currency invoice to another different foreign currency bank account. We only support payments of the equivalent foreign currency or payments made into a GBP bank account.

If you are doing this on an infrequent basis I would suggest making all payments indirectly to a GBP holdings bank account and transferring from their to the USD account.