CC email on recurring invoices not working

Support
1

Hello,
I’ve recently set up a recurring invoice and selected the option to cc myself but I’m not receiving the invoice copies when they’re sent to my client.

Any idea what I can do to resolve this?
Best,
Amisha

2

Hi @Amisha

If you have a power user subscription, you can check this by going to Account Settings >> All settings >> Sent email log

Or if you could provide me with a recurring invoice number (should start with ‘R’), or the invoice number, I can check to make sure it was sent from our end.

3

Hi @QFMathew
Thanks so much for coming back to me on this. The recurring invoice number is R000001.
Best,
Amisha

4

Hi @Amisha

Thank you for the info!

I’ve taken a look, and I can see that a CC email was sent to the email address on your account. However, this is set up as ‘noreply@quickfile.co.uk’.

You can change this under Account Settings >> Routine Email to something more suitable. However, if you use your own email address, you may also wish to consider using your own SMTP server too. There’s more information on this here:
http://community.quickfile.co.uk/t/improving-email-reliability/8904

Hope that helps

5

Thanks so much! I’ll be sure to give that a go.
Amisha

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