Changing noreply on cc'd emails and option for email receipts

Support
1

Hello,

I am a new QuickFile user, I am trying to find the solution to my requirements, so I would appreciate if I could get some help.

  1. The cc’ed emails are being sent from noreply@quickfile.co.uk email address. How could I change it so our company email address could be used instead?

  2. How could I activate email read and or delivery receipts feature?

Thank you very much

Kind Regards

Tom

2

Hi @TomGaChase

Welcome to QuickFile :slight_smile:

The CC’d emails will always come from the noreply address. There isn’t a way to change this I’m afraid.

Emails sent to your clients will use the settings on your account, which by default is from a generic email address with an account specific reply-to address.

It is possible to change this to use your own SMTP server, which would show the emails as your own address. Let us know if you need any help with this and we’ll try our best to help you out.

There are 2 parts here -

  1. We offer a simple “opened” indicator on emails. It can vary from email provider to email provider, but can be a good indicator. This is available to accounts with a Power User Subscription (either optionally for smaller accounts, or your subscription for larger accounts). Happy to arrange for a trial to be loaded onto your account if that would help.

  2. The other option is on the invoices/estimates themselves, and is available to all accounts as standard. When you send an email via QuickFile, the “View invoice” link is unique to the person you’re sending it to. Any time they click that link, we’ll log it in your event log.

Hope this helps, but please don’t hesitate to let us know if you have any further questions.

3

Hi @QFMathew,

Thank you very much, nice to be here :slightly_smiling_face:

I have already managed to configure the SMTP settings accordingly so, the invoices are being sent from our accounts email.

Regarding the delivery receipts, I located that indicator in the invoices section and I am happy with that :+1:

@QFMathew could you please also arrange a trial version?
That will give me opportunity to explore the other benefits and test that “opened” option which you have mentioned in you reply.

If so, please let me know what do you need from me as my main QF account have been registered with different email.

Thank you very much

Kind Regards

Tom

1 Like
4

No problem at all! I’ve just sent you a private message to get some account details relating to the trial.

6

Hi @QFMathew,

Hope that you are well.

Just to let you know, I still haven’t received any message from you regarding the trial.
I would really appreciate if you could upgrade my account so I will be able test the Power User features.

I look forward to hear from you.

Thank you very much

Kind Regards

Tom

7

Hi Tom

We sent you a message around 21 hours ago. You can find it by clicking on your avatar in the top right corner. If you don’t have any notifications, you can click on the little envelope icon to access messages.

Hope that helps!

8

This topic was automatically closed after 7 days. New replies are no longer allowed.