Cheque Transaction Missing - Starling Bank Feed

I’ve noticed a discrepancy in the balance between my Starling account and QF’s records. I’ve managed to locate it back to a cheque that was deposited. The cheque appears on my Starling statement but not in the automatic QF feed. I’ll go ahead and manually add it in now, but I’m flagging this incase it’s a bug. Happy to share the statement + my QF account details if that helps.

Hi @Halo3

Thanks for letting us know, and sorry to hear this was missing.

How far back was this? Starling have changed a few things over the last few months. Even more recently, the feed has been made more “live” as Starling has changed the way it notifies us of transactions.

Jan 2020 - so some time back!

No action needed to rectify the issue for me, I’ve manually added it accordingly.

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