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Clear credit note on account


#1

Hi all, can you help me please. I have customer that paid an invoice in full number 1103201888 and unfortunately I had to raise a credit note as I repaid her monies as the item did not work number CN00015 however this is still showing as untagged in my banking and I cannot tag it. Can you help please.

Hayley


#2

When you raised the credit note did you choose to hold funds on account or refund them? If you chose to refund there and then, then it would have created a pre-tagged bank transaction at that point and you can just delete the untagged one (which is a duplicate).

If you chose to hold on account then you’ll have to find the relevant “payment” record (sales -> view payments -> advanced search -> set “type” to “unallocated”, then “submit search”), click through to the payment detail page and use the “refund balance” button at the top. Again, this will create a pre-tagged transaction on your bank account, then you delete the untagged duplicate.


#3

Thank you Ian, I had not spotted that it had automatically tagged the credit. I am learning more and more about quickfile every day.
Hayley