I have a client who has paid three times for one invoice (£288 x 3 for invoice# 1950). Rather than hold the money on their account, the client wants it paid back, which I have done once so far.
I have tried assigning the overpayment to the client’s account and then refunding it to them, but I have to allocate it to an invoice, which then shows it as ‘refunded’ - which is not true.
Can you help please?
You could just not bother tagging it to anything and just delete the 2x money in & 2x money out transactions from the bank account.
Interesting idea. Thanks Lurch.
Should I create a new invoice for each overpayment - perhaps stating ‘overpayment’ then refund each one?
Or you could do that. I think I have done it both ways in the past.
Thanks a lot for your quick replies Lurch. Much appreciated on a Sunday evening!
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