Client refund for wrong amount

Accounting
1

Hi there. I recently issued an invoice for let’s say 12K (2K for work and 10K for advertising costs). After paying such invoice, the client changed their mind and decided to take care of the advertising costs themselves. I therefore refunded 10K and kept 2K for our work. Now unfortunately I don’t know how to enter that into Quickfile. I’ve tried the following two options:

Option 1
I amended the original invoice to 2K. But when I try to allocate the refund to the client, Quickfile doesn’t allow me to do this because it I need to allocate it to a certain invoice and that invoice isn’t in the list.

Option 2
I leave the original amount on the invoice and just allocate the refund to that invoice. As a result, I have a credit note of 10K with that client and don’t know how to get rid of it.

I’m sure there’s an option 3 but I just can’t figure out what it is. Would you be able to help? Thanks

2

You can acheive this as follows:

  1. Locate the original invoice and click the “More options” menu button.

  2. Select the Credit Note option.

  3. Now remove the line for the work (as we’re not refunding this). If it’s on one line just edit the amounts.

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  4. Click Save

  5. Now ensure the Refund Money option is selected and nominate the account from which the refund was made.

This should then refund £10,000 from the bank.