Due to changes made to an invoice following the DD request being lodged with GoCardless, the invoice has only been part paid. How can collect the remaining balance by Direct Debit from within QF?
If an invoice has only been partially paid via Direct Debit, QuickFile doesn’t automatically retry the remaining balance. The easiest way is to create a new GoCardless collection for the outstanding amount.
Go to the invoice, select “Collect Payment,” and enter the remaining balance. This will generate a fresh Direct Debit request for the unpaid portion while keeping the original payment history intact.