Due to changes made to an invoice following the DD request being lodged with GoCardless, the invoice has only been part paid. How can collect the remaining balance by Direct Debit from within QF?
If an invoice has only been partially paid via Direct Debit, QuickFile doesn’t automatically retry the remaining balance. The easiest way is to create a new GoCardless collection for the outstanding amount.
Go to the invoice, select “Collect Payment,” and enter the remaining balance. This will generate a fresh Direct Debit request for the unpaid portion while keeping the original payment history intact.
I thought that but it doesn’t give me the option to ‘collect payment’ under ‘more options’. Your advice did make me think if i could collect the remaining have sorted it by going direct into the Go Cardless app. thank you! will see if it works!