Hello all
I’m just trying to configure some client areas and have used ‘impersonate’ to view.
In the top left, it says “Company logo” instead of displaying a logo:
Q1. Should I be seeing my logo or is there an option to display each clints’ logo somehow?
Q2. If Q1 = my logo, why can’t I see it? I’ve uploaded a .png less than 650px X/Y.
TIA
Andy
Hi andythornton,
Have you tried to create a “test client” with a “test contact” and then login your client area with the details you created with the “test contact”, so that you can see your client area from a “real” client account?
I can log in using an existing client account using their credentials and the issue is visible. I’m not sure if creating a dummy account would/could behave any differently.
I assume that’s not different from what the client sees?
Oh, I thought you only look from the “impersonate” view/ pre-view.
The only thing I could think off is the size of the photo (not bigger than 450 x 90) and did you click save after uploading the photo? Just to doublecheck, did you upload the logo on https://yourdomain.quickfile.co.uk/secure/design/expressBanner.aspx?
If all that is not helpful then you may have to wait until Monday when support@quickfile.co.uk is back.
450px? I read 650px on the upload page in the design area. If it is 450px then I will e exceeding that.
From the design area:
“The company logo must be provided in jpg, gif or png format. The logo must not be greater than 650 pixels in width or height.”
I just tried with a 440px reduced logo and no change. I’ve attached what the client area displays when I log in as them:
Hi @andythornton,
If you are impersonating a client it should show you the actual logo, so if you are seeing “company logo” then something isn’t quite right.
If you’d like to send a private message to @QFSupport with your QuickFile account number and a copy of the logo then we can take a look at this for you.
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