Hi @wvtal
It’s likely to be an issue with the format of the file you’ve uploaded (such as the layout of the file rather than the file type).
Can you confirm that you’re using a business PayPal account, and you’ve downloaded the CSV file from PayPal itself please?
[Edit]
I just wanted to add this in to ensure you’re downloading the correct file.
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Log into PayPal and select ‘More’ on the right hand side:
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On the right hand side, select ‘Download’
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Select or enter your date range, and ensure you’ve selected “CSV as your file type”. The balance affecting option would probably be your best option:
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And lastly, click ‘Create Report’. This should be done within a few minutes.
You should then be able to upload this using the bank statement uploader select “PayPal (Merchant Account)” as the bank type.
That should download the correct report.
I hope that helps?