Hi Glenn
My First post,
I would just like to say how good and accessible the software is. And getting better all the time.
Excellent stuff
That said
I Have an issue with an imbalance on my Debtor Control Account.I can identify where the control account balance comes from using the historical debtor report but I have a prepayment listed on that that I can’t trace on the ledger.
How can I resolve this issue?
Many thanks
Tom
Firstly, thank you for your positive feedback!
Regarding the prepayment, there are a couple of ways to isolate this.
One way is to go to Sales >> View payments, then perform an advanced search and alter the type to show “Unallocated” payments.
From that you should be able to get the date of the prepayment and check the debtor control account for the same period.
Many thanks Glenn,
That’s really useful
Best Regards
Tom
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