Apologies for the delayed response.
Our link would be via Token, which is why Co-op are likely to be unaware of any issues. The initial contact was through Co-op, but they passed it all to Token.
Our last update from Token was on 16th March when they confirmed that they identified as platform bug which would require significant work on their side, which was in progress at that time.
They have told us they’ll keep us updated, but as of yet, we’ve had no updates.
They haven’t revealed to us what the significant work is, or how long this will take, but as we have updates come through, we will, of course, keep you posted.