Today I imported a CSV for an account with a building society which you don’t have listed. This statement had conflicts when importing. I was given the option to save a template which I did, I’ll test it next time I upload a file.
However, when I uploaded a Co-op CSV file, I was still not given the option to save a template! Is this because you have Co-op listed as one of the banks which you believe Quickfile is already set up for, therefore there should be no need for a custom template (although the Co-op import doesn’t work, as we’ve been saying for a few years now)?
I noticed there is still no option for open banking feed for Co-operative Bank. Shame as they are one of the very few left over banks offering mostly free business banking, and virgin but who knows what will happen when nationwide take it all on
@JoeT yes i agree, it’s very frustrating and has caused me more then one bookkeeping mistake.
@QFSteve thanks for passing on the bug about importing CSVs, but it would be much more helpful to just have the bank feed. What is the specific reason why Co-op feed is so much more difficult to import please?
Yes, that thread explains that Co-op uses a different banking feed method from many other banks, but that’s not a technical reason. Is it just a policy that Quickfile will now only connect to feeds that use the Open Banking method, so until Co-op Bank changes to that from token.io, Quickfile will never support it?
I’m trying out QuickFile for first time and not sure if I will use it due to not having this working with Coop bank. Msging so I can see if any updates. But a feature request spanning over 3 years doesn’t fill with me hope.
I’m looking at transferring to Quickfile from Sage since they raised our accounting invoice by 33% a month but the lack of a bank feed from the Co-op Bank is a total deal breaker.
This page on the Co-op website says Open Banking is supported for business accounts so why isn’t it available?
Just paid for open banking feed for a Co-Operative account and only found out after searching this forum that Co-Op isn’t supported. How do I get the cost refunded?
During the development stages, there was an issue affecting our ability to link up with their feeds. We reached out to Co-op to try and address this, but despite chasing, we’ve had no response from them.
We will continue to pursue this, but at this stage, it’s a bit of a waiting game on their end.
Great to hear that you’re committed to this. I will try to feed back to the co-op bank that this is important to me as well so it’s coming from both ends. I suggest others subscribed to this topic do likewise.
How long ago did you contact the Co-op? Can you share who you’ve been corresponding with on this? Was it tpp.support@co-operativebank.co.uk or someone at token.io? I have exchanged a few emails with the former about this last year and at that time they didn’t realise that you were waiting on them for anything. If you tell me who at Quickfile Co-op bank should contact then I’ll ask them if they’ll get back to you, and similarly you could follow up your previous email to them and then hopefully that’ll help you get the support you need from them.
@madbilly You seem to be pretty on it with this. How would you recommend people contact the co-op/token.io to add their feedback? The last time I tried to share my thoughts I certainly didn’t feel it got anywhere.
