I had a parent pay an invoice in two amounts as we put up our subs but parent didn’t amend the standing order in time. I don’t know what I’ve done, but the account shows £2.50 balance outstanding and a prepayment of the same amount which match off but it won’t let me do so because of how it’s done it (refund of £2.50 and credit note the same). How can I untangle this please?
Hello @Brownowl
Open the invoice and click Log Payment.
On the next screen tick “Apply from Credit” > Save
Thank you, I had tried that but it wasn’t having it. All sorted now, thank you!
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