I have 4 invoices that, under sales, are shown as being paid from the bank account
Under Banking/Bank Statement I can see 1 payment against the 4 invoices. Happy days.
However, it shows them as untagged.
If I try and tag the payment it says there are no matching sales invoices.
Perhaps unsurprisingly if I try and allocate against multiple invoices it creates a credit on the customers account, which would be incorrect because the customer has paid the invoices that were due.
On the P&L a Suspense account has been created to the same value :-/
So in summary, the invoice says its been paid by the bank account.
The bank account shows 4 credits against the customers payment
BUT when I go and tag, it creates a credit against the customers account.
Confused
If the invoices are marked as being paid, it means there’s already a bank transaction associated with them which would mean they aren’t showing up when you’re trying to tag them a second time. If you try and assign further payments to the invoices, it would show as them overpaying so creating a credit on their account would be the way to balance it.
The suspense account is made up of a few things, such as untagged bank transactions, which is why they would be there (as the payments above can’t be tagged).
If you go into any paid or partially paid invoices, you should see this option at the top:
This will show you a breakdown of the payments associated with that particular invoice, which should help you see where the payment has come from:
You’ll notice the bottom one also says that there’s £60.00 unallocated - this is actually sat as credit on the clients account.
If the invoice has been paid, and you find that the untagged transactions are duplicates, you should be safe to delete them. Providing everything that is paid has been marked as paid, and your bank balance matches that from your statement or online banking account, you should be fine.
