HOME / COMMUNITY Switch to knowledge base

Credit control setting does not stay switched on

Hello

The Credit control setting does not stay switched on.
When I click “Save Credit Control Preferences”, it seems to save fine. (see image 1)
But then if I leave the page and come back the setting is Disabled. (see image 2)

image 1:

image 2:

Try clearing the cache.

Why would that resolve an issue with a dynamic page? Caching is due to static content.
I have also tried this on multiple browsers, with the same problem.

Hi @syntaxlink

I’ve asked a developer to investigate this, and will come back to you shortly.

have you had any news?

Hi @syntaxlink

This is still with our development team. As soon as I have an update, I’ll be sure to update you here.

How can I send an overdue letter with this not working?

Hi @syntaxlink

I’ve asked a developer to see if they can manually correct this on your account for you to save you waiting. I’ll update you shortly :slight_smile:

1 Like

@syntaxlink - Can you try now please?

This topic was automatically closed after 7 days. New replies are no longer allowed.