Credit note deleted - how to re-instate?

Support
1

Can someone help me please. Ive created my 1st Credit note ( an invoice with a minus amout), and then sent to my client, but when I come to try and tag the banking transaction ( refund) the system can’t find the credit note.
Ive now found the credit note but it says’deleted’ for some reason ( i dont recall deleting it???

How do I resolve this…is it possible to re-instate bthe deleted credit note?

Any help would be much appreciated

Best regards
Steve

2

Generally all things like the credit note invoice etc you can undelete them there option above them i will try find one of mine to guide you throught eh process

EDIT:

Ok strangely credit notes cannot be undeleted only thing i can advise is to raise new credit note against the transaction or invoice

4

You can’t restore credit notes, you can only reapply it. More often than not credit notes get deleted when it’s corresponding bank entry is removed.

5

Thanks for the reply Glenn.

How do I ‘re-apply’ it? please

Best regards

Steve

6

If you return to the original invoice, click on the more options menu and you’ll find it there:

7

Hi Glenn

Thanks, but I’m still having trouble with this.

Are you able to access my account to help please?

Steve

8

Can you let me know the invoice number you’re trying to credit note please?

9

Hi Glenn

The original invoice was #37 for £2125, which was paid on 3/2/15 ( see payment #SP16)

Unfortunately, because I’d forgot to show as paid, the autoreminder went out & my client paid a further £2125 again on 17/2/15!

Once I’d relaised what had happened, I transferrede the funds back to my client £2125 on 23/2 and created a credit note #CN01, but when trying to work ouyt how to tag etc, deleted the credit note.

Then today 9/3/15, Ive tried various things to try and tag these transactions, nad in doing so I created ( then deleted a further credit note CN02, and any corresonding stuff.

I’m back with the correct bank balance, but still have 2 untagged transactions.

Please note tyhe original invoices were for Refreshing Brands Ltd, but I repaid the over-payment back to Kempner & partners oofice account ( same company)

Hope you can help ?

Best regards

Steve

10

Thanks for the clear explanation!

To be quite honest if it were a payment in error I would skip with the credit note altogether. Instead I would recommend the following:

  1. Head over to the bank locate the two items (the second payment and the subsequent refund):

  1. Click the red button to tag the money in entry, then select “Something else not on the list”.

  1. Now tag it to Miscellaneous Income and enter in the description box something like “Overpayment” as follows.

  1. Now do exactly the same on the bank for the other refund entry.

All this does is just post the amount to a nominal ledger and back out again, for your accounting purposes that’s absolutely fine, no need to complicate things with invoices and credit notes.

Hope that helps, let me know if you get stuck with anything.

1 Like
11

Thanks Glenn

All done.

Best regards

Steve