No, the option hasn’t been removed. It should still be there to hold the credit on the account, the only thing is you may need to create a corresponding bank entry. So if you have a holding bank account set up for credits this would be where you’d process the ‘refund’.
The corresponding bank entry is already there. Just after creating a credit note the next window used to give you the option (via a radio checkbox - as shown on the knowledgebase page) but it’s not there any more? Only options are to pay back straight away.
Another way I’m afraid. I’m trying to create a fresh credit note to tag to a duplicate payment in my bank statement. The original invoice has been payed by the parent company so that’s all squared/tagged up. The sub-contractor (different client in QF) then also paid but would like to keep the credit for the next invoice. Make sense?
When you create a purchase with a negative balance it has to be paid to a bank account (as if you’re refunding it) to balance the entries.
However, I understand what you’re trying to do. What I think would be a better approach is to just tag it as a pre-payment. From the “Tag Me” option, if you select “Payment from Client” and use the option “Pay down multiple invoice or hold on account”, this will allow you to just allocate it on the client’s account.
The credit note itself is more of a refund rather than actual credit on account.
The system is the same, with the exception that the guide does it from starting with a purchase invoice. Because the invoice itself is the balancing entry, the payment can be allocated to a client/supplier account, whereas starting fresh with a negative invoice has to be to a bank account.
Hope that make sense?
But any problems going forward, please don’t hesitate to let us know