Credit note-invoice not on the list

I am trying to post credit note from the receipt downloaded. When I selected “hold on supplier account” in payment information a drop down list of sales invoices for this suppliers appeared. The invoice I need to allocated this credit note is not on the list though even if it has been posted. Actually loads of invoices are not there - I can’t see invoices for July and August 2019 there at all. Can you advice me how can I apply credit note to the right invoice if it is not on the list? Thank you.

Hi @Iwona1

You may be best to go to the invoice directly, raise a credit note against it, and then attach the document against it. This will ensure it’s against the exact invoice you want.

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