Whats the best way to credit note an invoice from a supplier but the credit is for £355 and the original invoice is only £300.00. Through the invoice is just states amount can not exceed invoice value.
There is no just add credit option on supplier accounts, only on clients.
Thanks
Is the credit to be held on account for reuse later?
yes it is
I have the same problem with the client too, the invoice which was paid is £345 but i have refunded her £355, ive tried logging it in the banking part but it says no known invoices match and also through the clients but i cant credit more than the invoice value.
In this case you would just need to credit note one invoice in full (£345) then another invoice partially (£10). QuickFile needs to explain where the credit note originates from so it needs a single or multiple invoices to anchor that to.
Hi Glenn,
The problem is i dont have any other invoices on the clients account and there wont be another one ever added and the suppliers i dont have any unpaid invoices either that i can credit partially.
How do i go about getting around this.
Normally ive found on previous accounts systems that you can just raise a credit against a supplier or client account. Is there no way to add this function.
Sometimes you have to credit a client more than just the original invoice cost or a supplier has to credit us more than invoice cost.
How are you Credit Noting more than you have received from the client, just curious? Is this some sort of goodwill gesture?
With QuickFile any Credit Note needs to be backed by an invoice.
yes there is a compensation element from the supplier which is being passed back to the client, thats why theres £55 more than the supplier invoice and £10.00 more than the clients invoice
You would need to add that £55 to the current invoice (as a separate line) then credit note it back. You could also add the £55 to a separate invoice if you prefer.
Hi Glenn, i dont understand, ive just tried doing that and the bank still only shows that i refunded her £345.00.
It just doesnt let you refund anymore than what was paid.
Ive had to refund her £10.00 more than her invoice value as the supplier messed up and weve had to give her compensation.
I need to show on her account and in the banking that she has been paid £355
Oh, I asked further up if you’re going to be holding on account for reuse later, to which you confirmed yes.
If she’s paid you £345 (the value of the invoice) and you’re refunding £355 (i.e. paying the funds to her bank) then this is very simple.
All you need to do is go into the screen to create a new invoice and then enter a negative amount for £355. QuickFile will then assume this is a refund and ask you which bank account you want to refund from.
Something like this:
Thanks Glenn, that has worked for the client.
Sorry i meant that i need to hold the supplier credit of £55.00 on the account. The client was being refunded in full and £10.00 above what she paid.
So how do i leave a £55.00 credit on the suppliers account, the original job was for £300.00 but as they messed up they are wiping the £300.00 + £55.00 credit. I want the credit to be there so when they next invoice me for other work it will give me and option to pay £55.00 from credit note.
Ive tried raising an additional invoice for -£55 but obviously this just gives you an option to bank it rather than hold on account, ive read the instructions on the “wheres hold on account gone” but it says about an option to add credit and im not sure where that is on the suppliers page, only thing i can see is prepayment but that shows up in the bank as me paying the supplier.
I’ve located the invoice on your account. Are you OK for me to implement the refund and credit note for you?
Hi Glenn, on the suppliers account “Dhillons £300.00”?? Yes please. Ive done the clients account so that is all ok.
You will see in the banking/current account section i followed the instructions and set up a “credits” current account but got stuck from that point on, shall i delete those entries?
Thank you
I’m looking at purchase #QF01428, it’s showing as £300 unpaid.
If they are fully credit noting this and issuing you with a £55 credit, what I would do is just issue a full credit note on that invoice #QF01428 then process a second credit note against the previous (PAID) invoice (#QF01307) for £55 to be held on account.
I’ve now done this for you.
Thanks Glenn, so how did you process the £55 credit note? I tried doing a invoice with minus £55 but it just said refund to bank account etc.
When you just enter a generic minus purchase, it will only ever give you the option to refund to a bank account. Instead I just located another PAID invoice (#QF01307) on that supplier account and issued a credit note from there, change the amount to £55, saved and checked the option “Hold on supplier account”.
Ok, ill remember that for next time. Thank you for all the help.
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