Credit On Account - Reimbursement

Accounting
1

Hi Guys,

So we have a customer that we have provided part refunds to last year as we overcharged them for a service.

We have held those refunds as ‘credit on account’, however the customer is retiring and closing his business and has no further need to trade with us.

As a consequence, we now wish to reimburse him via a bank transfer to settle his account. Please can you advise how we reimburse the balance and tag in the bank. Many thanks in advance for your help with this one.

Warmest Regards Andy

2

Hi @Andy_B

When you view the payment itself you should see an option to refund the payment. So firstly, go to Sales >> View all clients >> Select the client >> View >> All Payments. Then if you do a search for unallocated payments, you can find the ones that are marked as prepayments, view them and refund it from there.

The little clip below is of a refund for a supplier prepayment (starting at the supplier view), but the options would be the same for a client:

Refunding prepayments

Hope that helps!

3

Thats Great! Thank You!

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