Hello Support team,
I have an issue with credit note values being different from the original invoice values in pound sterling in case the invoice is issued in another currency. It’s a bit complicated, but I explain the details here:
We issued an invoice on 09 Oct. Value in HUF: 944 600. Exch rate: 423.8215
I see this on the bank account as 2,228.77 GBP (money in).This is fine.
Later when it turned out that I need to issue a credit note for this and reissue a new invoice (due to VAT registration I had to cancel all my invoices for a specific period and then resubmit again with VAT values, but this is a different story…)
So I opened the invoice and issued a credit note on the total amount. I set the date for the same as the original issue date: 09 Oct. On the credit note I can see the same amounts:
Value in HUF: - 944 600. Exch rate: 423.8215 >> - 2,228.77 GBP
But on the bank account this credit appears as - 2,125.59 (money out) It seems that the system is using another exhange rate here. Although it is the same day 09 Oct for both the in and out.
Can you help to fix this or advise how I can achieve that the credited amount is the same as the original invoice amount in GBP as well? This way it creates either a profit or a loss in the accounting.