The custom email subject line that I have in both my Quickfile accounts is no longer showing up when I send a new invoice. It simply states “New Invoice Created”.
I have tried removing the current text and retyping it in the email editor section, but it just puts the default message instead.
Just to confirm - you’ve amended the default subject line in the Routine Emails section of your Account Settings, but when you go to send an invoice by email, your amended subject is no longer there.
That’s correct. In both accounts there is a custom subject line which has been working fine for the last year.
Today, on creating some new invoices, I noticed that it was just putting “New Invoice Created” into the Subject line on both accounts.
I am having a problem with the routine e-mails, up until now they have always displayed my custom text but for some reason they seem to have reverted back to the standard text. I have checked routine e-mail customisation and they still have my chosen text but when i send it is just standard text.
@charlotte - I’ve merged your post into this thread as I believe they are related. We are looking into an issue with this section at the moment and will release a fix as soon as possible.
However, we’ve only witnessed the subject line changing. Are you noticing the body text changing for any particular clients or is it all of them? Is there anything different about those clients (don’t release specifics at this stage - just looking for general info)?
Same problem for me. Today’s recurring invoices have gone out as “New Invoice Created” rather than with our custom subject line. Yesterday morning’s were OK