Customer paid same invoice twice

[mwstone180]

I have a customer who paid me twice for the same invoice and I credited them. Not sure what to do with the overpayment so it doesn’t get added to sales?

[QFSteve]

Hello @mwstone180

• One payment would be allocated to the invoice as normal

• The second payment would be allocated to their account as as payment on account / prepayment. Tag me > Payment from a customer > Pay down multiple invoices > Payment on account (Assign later) > Save.

Once it is tagged (and if you need to refund it)

Sales > View Payments > View details > Refund Balance

(Tip you can search and select the type as Unallocated""

This will show a Money out on the bank when you refund it.

Alternatively you can click log payment on a future invoice and Apply from credit.

[mwstone180]

Thanks, I think I have got there now! Thanks for your help.

Regards

Mark

07808 719157