Customer refund

Hi Team

I have a client who has a PayPal account and they are registered for VAT.

In one month my client received sales of which some of them were refunded - normally I would raise a credit for these but I cannot see how I can do this without attaching it to the invoice?

the transactions are sales have been received then refunded at a later date. Can you tell me how I can apply the refunds, please?

Thank you

Hello @Chumps999

Raising it from an invoice is the normal way to handle this, or alternatively you could raise a negative invoice. Just create a new invoice but enter minus figures, and it will prompt you for transaction details for the refund.

I hope this helps?


Yes it helped very much thank you

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