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Dashes in invoice numbers not working?


#1

Hi support,

I raised a thread regarding custom invoice number rules: Custom invoice number rules

Discussion on that thread subsided, and I looked for alternative solutions when I stumbled upon this thread: Dashes within Invoice Number?

There you announced that dashes in invoice numbers would be now live (that was in early to mid September this year).

I tried it, but I cannot create invoice numbers with dashes.

I am using Mac OS X and Chrome; I tried with Firefox and Safari to make sure it is not the browser or browser cache, but it still doesn’t work.

Can you help, please?

Thanks,
Michel


#2

Hi Michel,

The support for dashes is live in the sense that where they’ve been used previously, we’ll continue to support them. When you create a new invoice, it should pick up from your last invoice. If this includes dashes, it should save all OK.


#3

Michel,

The way I got it to work (I think I was directed to this method via a PM from support) was to copy the desired invoice number from somewhere else (Excel / Notepad / whatever) and paste it into the invoice number field. That worked for me, and now if I create a new invoice the same number convention, including dashes, appears by default and I can just change the numbers as required.

I hope this helps.


#4

Hi @StuartCookson,

That was my first thought on the support answer as well.

Tried it, and it works (though I have to say I think it’s a rather whacky workaround…)

Cheers,
Michel


#5

@Michel Agreed! I’m just glad there is a way to get it to work. It’s a pretty small matter in the grand scheme of things, but it might have been a deal-breaker for me if I was forced to use a new invoice numbering system.


#6

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