Data Lost

[merchanthardware]

Dear sir,

I believe that our invoices and purchase bills for the period 2015 to 2018 has been lost. Can you please help us and guide us how to recover that data please.

Thanks you

Sandy Agrwal
Director

[QFSteve]

Hello @merchanthardware

I have just checked your account and I can see data listed from 2015.

Older data is marked as archived but is still accessible by selecting archived from the bottom of the screens.

[Lurch]

@QFSteve

Older data is marked as archived but is still accessible by selecting archived from the bottom of the screens.

I’ve seen you say this a couple of times but I’ve not seen this on my account and I haven’t had any notifications/emails/updates (that I can recall) to say you are doing this. Are you only doing it to certain accounts?

[QFSteve]

Hello @Lurch

I haven’t had any notifications/emails/updates (that I can recall) to say you are doing this.

It is an automated process that we do to all accounts to maintain performance.

If you would like me to take a look at your account please drop me a private message with your company name and account number.