Hi, I have created by mistake the credit note CN00541 for account 6131408257. Please can I have it deleted as it is locked and I cannot do it myself. Thank you!
Hi @Malu_Tanase, the Credit Note was created to be held on the account and then used to pay for three purchases.
In order to unlock and delete this credit note the aforementioned purchases have to be deleted. Following from that credit note can be deleted and purchases restored.
We can do it for you from our end if you wish?
Yes. Please delete it. I followed your instructions, but anything connected to it is locked.
Hi @Malu_Tanase, I have now deleted CN00541. Associated purchases (QF13515 and QF13517) which required deletion to unlock this credit note have also been restored.
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