Deleting locked Credit Notes

[jayjoynson]

Hi,

we have a credit note that has been placed against the wrong invoice and causing all kinds of issues, its locked etc… this has happened before and Glenn very kindly rolled it back for us, anyway the Credit Note is #CN00032 could you please explain how we can do this ourselves, as finding out which credit not is where to which invoice etc. so we do not have to pester you

If you need to do it that is fine could you please sort this for us thanks

we’ll get there in the end

[PeterK]

HI @jayjoynson,

Credit Note was raised against purchase #QF01584, funds were held on supplier’s account and in turn allocated to purchase #QF01754. If you delete purchase #QF01754 you will then be free to delete CN00032

The above scenario requires drilling down to “the bottom” of the chain, finding underlying invoice and starting deletion there.