Ive enquired about this a few times in the past, and im wondering if it ever got sorted?
The issue is, if i use gocardless direct, i can set a direct debit to come out on a specific date every month. This doesnt change, its an exact date, and that is the date it comes out of the customers bank account.
If it falls on a weekend, gocardless bills them on the following monday (i think).
They would never bring it earlier so as to miss the weekend.
It either gets taken out on that exact date if its a working day, or the next working day.
I use quickfile, and its physically not possible to set an exact date to debit the customers bank account.
Customers regularly have the money taken out of their account after the date i want, and now and again before.
This causes multiple support issues from customers, including the odd failed payment.
The way it seems to work with quickfile is the date you set it for, it usually takes 3 to 3 workind days to get taken out of the customers bank, but its never exact, and causes issues if one of them days is a weekend.
The way i currently do is is this.
Raise an automaic invoice 7 days before the due date.
Set a delay of 3 days before quickfile issues the request to gocardless.
pray and hope it works on the correct day.
Quickfile say its the way go cardless works and its gocardless fault and to take it up with them.
GoCardless say its an issue with quickfile and to take it up with them.
Why can i set the exact date using GoCardless and not have any problems at all, but if i use quickfile the date is all over the place.
Thanks