Difference between balance on dashboard and debtors control account

The total due to us per the dashboard and the aged debtors report is different from the balance on the debtors control account. We eventually found that this is due to an overpayment by a client. Is there any way in which credit balances can be included in the reports?

Hi @roy

There’s a historical report on QuickFile that will highlight this for you:

Here’s an example from my test account:

Or alternatively, you can do an advanced search to highlight these on accounts:

I hope that helps

Thanks for your prompt reply. Although not ideal this will enable me to satisfy the charity’s Independent Examiner.