We give customers the options to pay online by GoCardless or Stripe. When a customer selects the “pay online” option from the invoice both GC and Stripe logos are displayed but the only payment button is for direct debits.
On investigation I found that clicking on the Stripe logo will change the option to payment by card.
This depends on customers knowing what the two logos mean which, quite simply, they don’t.
Could we please have both options clearly displayed or, if this is too difficult, have the option for us to set which is the default.