Dropbox integration - files not appearing in account

[pelican]

drop box uploads 1 to 50 then i-on integration refuses to load the 20 to 39 receipts two days 9 times tried-this and its a no go

[QFMathew]

Hi @pelican

I believe this would be due to the underscores in the file names. Please see the post below, which can be found from a forum search:

@QFMathew

When we import the files, we trim anything before the underscore, so a file called 20161121_file1.pdf will be called file1.pdf when it hits the receipt hub (this doesn’t however rename the file itself, only the displayed name). In this case, if you have 20161120_file1.pdf as well, it would be picked up as a duplicate. Renaming or tagging the files would resolve this issue.

If you have files in the receipt hub that are already using these names, tagging them should resolve it. This is probably going to be quicker than renaming the files given the list in your screenshots.

Hope that helps!