Dropbox integration not working with multiple Dropbox accounts

Support
1

HI,

We setup drop box integration through another account for invoice upload but now it doesn’t work for my account (so we need at least 2 accounts being able to upload).

How do we fix this please?

thanks,

Karl

2

Have you had a look here?

Dropbox isn’t working - What you need to check for first

As you mentioned you’re trying to connect multiple accounts, the folders need to be named in a specific way, you will see a few examples here:

Dropbox Custom Folder Suffixes

3

Hi Glenn,

Thanks but I think, unless I misunderstand, this isn’t the solution.

We have 2 computers with 2 different drop box accounts. They both want to upload to our 1 quickfile account (mealtek.quickfile.co.uk).

Both are setup to work but neither do.

Thanks,

Karl

4

Oh OK, unfortunately at the moment you can only connect one Dropbox account to one QuickFile account. We don’t support multiple Dropbox accounts connecting to a single QuickFile account.

I see currently you have a Dropbox account connected however I can’t tell you which one it is. I would recommend disconnecting and reconnecting your Dropbox account, make sure when you reconnect you know which account you are authorising.