Dropbox integration seems to have stopped working, is there an issue?
There are no issues at present. You may wish to bookmark our status page which highlights any known issues.
The first step would be to check that everything is working correctly. Please see the below post for some steps to check:
Of course, if you’ve done these and still having issues - let us know and we’ll take a look for you.
Hi
Its been working fine for a while and I have made no changes to dropbox
J
Were there any errors returned by the manual polling, and are all the files meeting the requirements?
No, it said no new documents found
I logged out of Dropbox an logged back in again, still the same
Image Removed
Which of the accounts are you having trouble with, or is it both of them?
What size are the files?
By the way - I removed your image as it contained account numbers
Both of the accounts
Thanks for confirming.
We’ve checked these folders manually and they are showing as empty. Could you try accessing the folders directly on www.dropbox.com please, just to be sure they are showing on the Dropbox website?
They are not in the cloud.
Ah ha - I think there’s the issue then.
It sounds like the files haven’t synced from your computer to Dropbox.
Firstly, ensure Dropbox is running on your computer. If it is running and the files still haven’t synced, it would be a Dropbox issue. I have found the below guide from Dropbox which may help:
Sorted thanks, needed to sync
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