I have tried to find a solution to our problem using the Support Blog but there is nothing that seems to be the same as this.
We have a range of Entries from the bank, including Bank transfer, into Suspense account that are already posted into the system and tagged appropriately. There does not seem to be any logic to what has happened.
We did wonder if there was an issue with trying to test the bank feed system for a few days, but that does not appear to logically explain the various postings over two weeks into Suspense 9998.
We have been a large user for some time and love the software, yet never had an isseu like this.
Hi,
One problem could be: If you have just enabled your banking feed, then you may have to check your auto tagging rules you have may setup before to help you to get things done quicker. Now, these rules maybe still tag and create entries automatically but these entries are also coming in via your new bank feed.
Another reason could be, when marking an invoice as paid on the invoice screen then this will create bank account entries as well, which may come in via your bank feed now.
Thank you. Yes. that makes sense. The setting up of the Banking Feed, in error, has duplicated entries that are awaiting a tagging process. The entries in the Nominal Ledger are to a Liability Account, and so I will delete them with some confidence now that you have offered help.