Duplicate payment received in error now refunded but can not allocate to client account

Hi
We use Cash Accounting for VAT. Client made payments of £402.00 twice, one was allocated to invoice with exact amount. Another payment allocated in part to another invoice of £85.00. This resulted in overpayment of £317.00. Now I have refunded £ 402.00 (as requested by client) and client will make seperate payment of £85.00.

Problem I can not (rather refuse to stating No qualifying sales invoice could be found to refund against. Make sure the corresponding invoice has been logged before you attempt to process this refund.) allocate this refund without creating credit note, but this will effects VAT Return.

How to deal with this.
Regards

Hi @hemant

As you’ve tagged the payment, you’ll need to create an ad-hoc credit note for this.

If you go to create a new sales invoice, enter the date as the date you refunded the payment, and enter a value of -402.00


When you click “Save”, it’ll prompt you to select the account and method of the refund:
image

This will create a new bank transaction for you, which means if you have bank feeds enabled, you’ll end up with 2 in your current account, similar to this:
image

Just delete the untagged entry so your account balances.

The credit note itself isn’t pulled through to the VAT return, it’s the payments that will affect it, as you’re on cash accounting. By creating this bank transaction (which is pre-allocated to the credit note), that’s what will appear on your next VAT return.

Hope that helps!

If you click through to the part-allocated payment you may be able to “detach” it from the £85 invoice to make the whole payment unallocated, and then “refund balance” to create the refund transaction. That way there’s no credit notes involved - by the sound of it you’re not wanting to actually cancel any invoices, just refund a prepayment made in error.

“Refund balance” will create a pre-tagged money out transaction on the bank account that duplicates the untagged one from your bank feed, just delete the untagged one to bring things back into balance.

My understanding is (I may be wrong not), under cash accounting, payment allocated can not be detached when VAT return concerned is submitted.

You may be right, I’ve only ever used accrual accounting in QuickFile so I don’t know exactly what is or isn’t allowed under cash accounting.

Hi @hemant

Unfortunately the support team are not accountants, we can only advise on how to complete actions within QuickFile.

If you’re not sure whether an action would be correct, it’s best to consult with your accountant.

I’m sorry I couldn’t be of more help on this occasion.

This topic was automatically closed after 7 days. New replies are no longer allowed.