EDF Refund on a live feed

Accounting
1

Hi there, I’ve checked the topics and can’t find a new answer to my query, hence the post.

On the 2nd Nov 2023 EDF took £121 out of my account. On the 7th November 2023 they refunded me £132. In very simple, step by step instructions, could some one please tell me how I put this through. The bank account I use has live feeds. I can’t credit it to the £121 amount as Quickfile tells me there is no invoice matching the £132 amount. Thank you in advance. Drew.

2

Hello @Drew2

Its a difficult one as there are no invoices and the payment/refund amounts do not match.

Although its not ideal, you can do the below to balance the accounts.

  • Click Tag me on the £121 payment
  • Payment to a supplier
  • Select your EDF account
  • Select Pay down multiple invoices or assign to a supplier account
  • Select Payment on account (Assign later)
  • Save
  • Purchases > View Payments
  • View the Details of the £121 payment
  • Refund Balance
  • Raise a manual credit for the £11 difference
  • Refund the credit note
  • Delete the untagged refund for £132 in the bank as to not double up the transactions.
3

Hi Steve, thank you for the response. There is an invoice which is set up monthly at £55. EDF decided to up it to £121 per month, I declined this twice on their system but they took the money anyhow. I had a moan at them, they refunded £132 as my contract was coming to an end. Sorry, I should have mentioned this in my original message.

4

Hello @Drew2

Just to clarify

  • You have a untagged Money out transaction on your bank for £121
  • You have a untagged Money In transaction on your bank for £132
  • Are there any outstanding invoice on the account?
5

Yes that is correct. I also have a purchase invoice for £121 for EDF but as the amount is different to the Money in transaction of £132 I can’t assign the £121 against this.
What I have done is paid the purchase invoice of £121 and then did a credit note for £121. I then credited the previous months invoice of £55 with a credit not of £11 and deleted the bank feed refund of £132.
I didn’t realise I could delete bank feed amounts. I thought they would just keep on coming back everytime I logged back in to Quickfile.

6

Why can’t we select multiple invoices to pay a refund which would make it a lot easier. I think this was asked in 2020 and something was going to be done, but I presume hasn’t yet?

7

Hello @Drew2

I didn’t realise I could delete bank feed amounts. I thought they would just keep on coming back everytime I logged back in to Quickfile.

After a few days the feed would not reimport missing transactions (unless its forced to)

Why can’t we select multiple invoices to pay a refund which would make it a lot easier. I think this was asked in 2020 and something was going to be done, but I presume hasn’t yet?

There’s not an easy way to implement this at present and would involve a large piece of work to re vamp the whole allocation process. Resources are currently allocated elsewhere at the moment.

8

Ok, thank you Steve.

9

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