Email address for invoice wrong

[QFMathew]

Hi @Carl_Foster1

Do you use QuickFile’s default email set up (e.g. you’re not using your own SMTP server)?

We do track bounces, but you wouldn’t receive an error as such as this isn’t known until the email is returned to us.

You can check for bounces by viewing the client in question:

Email Complaints and Bounces

Please note: this article is not applicable to users who are sending emails through their own custom SMTP provider. When you send any invoices, statements or estimates to your clients by email, we will automatically track any bounces or complaints and report these to you on the client detail screen. [image] This will allow you to easily identify if your emails are failing to reach the intended recipient. What is a bounce? A bounce will occur when the email we attempted to send on your be…

Or providing you have a Power User Subscription and you’re the main administrator, there is an email report which will show you whether an email has been sent, opened, blocked (previously bounced back) or failed due to an invalid format. This can be found by going to Account Settings >> All Settings >> Sent Email Log.

Hope that helps