Hi - I have 1 client who has not received the invoices that I have sent through the invoice page. When I copy myself in the sent email address is ‘noreply@quickfile.co.uk’ so I have advised them to check their spam but they are still saying nothing has come to them. It seems to be ok with the rest of my clients and I have the correct client email - any ideas??
Hi @BlueFlag
How emails are sent depends on your account settings. If you’re using the default set up (that is, you haven’t changed it), all emails will be sent from "noreply@quickfile.co.uk" with a “reply-to” address set to yours.
Do you have a Power User Subscription?
A lot of emails don’t make it to the spam folder. Email providers such as Hotmail and Gmail pre-filter emails coming in to their system and corporate email servers are often set to do the same.
Also many users end up with two spam folders, one online and one on their local email client, such as Outlook. The user often doesn’t think (or even know) to check the online one. Then of course the first invoice could have been mistaken for a fake invoice scam and the user just hit “block sender”.
There is more chance of your invoices getting through if you use SMTP. Also check if invoices have been read, there is always the risk that they are telling you porkies.
With a new client I always follow up the invoice with an email, usually as a reply to their order, saying that “my accounting software has automatically emailed an invoice” so that they have no excuse to claim non receipt.
I haven’t changed any settings and asked them to check spam for the noreply address but they said nothing was there. No one else has had a problem receiving them! I have just sent via pdf in email now so not to worry. Thanks.
Thanks, they have said they have allowed access to the address but have still not got them!! I have send via pdf in email now and they have them so not to worry. Thanks for your help.
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