I’ve not been able to send email for a couple of months, I’ve been creating .pdf’s and emailing them to customers directly.
I have my own SMTP setup, I’ve doubled checked the password and that is OK
I’ve had this issue when I originally tried to setup the SMTP, Is there a way to delete the SMTP settings and going back to using your servers???
Error message when tring to send Invoice is
We had a problem communicating with your Mail Server
Error: Mailbox unavailable. The server response was: 5.7.1 … Relaying denied. Proper authentication required.
Please check your SMTP settings.
If I try to send a quote etc it errors saying
Email failed to send! Check email format is valid
Can you point me in the right direction to get this sorted,
If that fails try v=spf1 mx a ptr a:quickfile.co.uk ~all. After you’ve made the required changes let me know and I can send a test email from your account and check if the SPF passed.
If you’re using GMail you can check this by going into the menu and selecting ‘Show Original’
Sorry, I really should have spent more time reading your original post. As you’re using your own SMTP server, setting up an SPF record for QuickFile.co.uk won’t have any relevance.
I just tried to send your SMTP activation email to myself and I got:
We had a problem communicating with your Mail Server
Error: Mailbox unavailable. The server response was: 5.7.1 ... Relaying denied. Proper authentication required.
Please check your SMTP settings.
Are you sure the SMTP host name you’ve configuted is correct? Do you have this email setup elsewhere (e.g. Outlook) so you can check the settings? It may be worth checking with your email provider to ensure your SMTP settings are correct.
That’s fine - no problem! You have 2 mail servers in the outlook screenshot:
Pop which is your incoming mail server
Smtp which is your outgoing mail server.
You have used the correct one in the QuickFile set up.
The only thing I can see is the ‘Emable SSL’ box - try ticking that and see if that works? Can’t see anything for that particular setting in outlook, but give it a go.
Apart from that, everything seems to look fine to me!
Tried ticking the SSL box, entered a different email address in the box to receive the activation email and get the following error message still…
We had a problem communicating with your Mail Server
Error: Mailbox unavailable. The server response was: 5.7.1 … Relaying denied. Proper authentication required.
Please check your SMTP settings.
ho hum.
Just thought i’d try to re-enter my password again and re-submit.
I get a message saying
We have sent an activation code to ‘’
I take it there should be a confirmation of the email address attached to that statement instead of the " symbol???
Anyway, I haven’t received any email, I had this issue when I originally tried to set up SMTP and Glenn manually activated the SMTP settings
