More than a negligible number of customers are claiming they are not getting QF generated invoice emails and we sometimes see replies where suspected dodginess has been detected by the customer’s email server. I suspected spf record in our domain to be insufficient. Sure enough, we did not have quickfile included. I cannot find what to “include:” for quickfile. I have tried include:spf.quickfile.co.uk as per old posts here but mx toolbox spf checker reports:
That’s right. Any emails would be sent from your own domain name, using your own mail server. As long as that mail server is specified, it should be fine.
It may be worth adding a dummy contact to one of your clients using a mail tester email address (https://www.mail-tester.com/), and then sending an invoice or similar to that address and seeing what the results are.
Thanks, Mathew. When we CC ourselves when sending an invoice, for example, the From address is noreply@quickfile.co.uk. So does this CC not go through our smtp but the one sent to the customer does?
All CC’d invoices are sent through the standard QuickFile setup and don’t take into account the SMTP settings.
If you wanted to check (just to be sure), if you have a Power User Subscription, you can go to Account Settings >> All Settings >> Send Email Log (under the “Audit” tab), you can view the sent emails related to your account. At the top of each email, we show what SMTP server was used.