One of Clients has recently discovered an issue that could be costing them business.
They make extensive use of the Quotation system, closely monitoring feed back and following up on non replies.
Thay have in the last couple of weeks had Clients who have responded to quotes not using the internal messenger system but by replying directly to the email address, which is a quickfile address which is not getting back to them,
They are very concerned that this could be damaging their reputation and losing them business.
Just wanted to confirm that @martinprice’s post is accurate.
All accounts have a unique @post.quickfile.co.uk email address which is used for the purpose of sending emails (like estimates and invoices). Any replies are routed to the specified email address in your settings.
The only time this doesn’t happen is if the user has set up their own SMTP, in which case we use that to send emails, and any replies would go back to there, too.
Neither Jola nor Castletree have a section of account, though I can access email overview via the Account Settings> routine emails tab. I assume this is the same.
Yes - that is the same. I was referring to the url path rather than menu path.
Might to check that these aren’t going to spam (both in the mail client and on the server), but if not, then I’m not sure what is going on.
The only way to see this is happening is if your quotes status are changing to accepted but your are not receiving the automated email confirmations.
We can check manually in the background for you but this would only happen if we send emails to sales@jolablinds.co.uk and detect a bounce such as email undeliverable etc.
This was my understanding also however following some testing last week nothing came through to the default address (reportedly) as it used to previously. I have an example of las known success from August, so they are now thinking they have stray replies going back to then?
As the emails appear to default to the Affinity user, thought they may be going to Anna, and some do, but these appear to be the internal system ones that they pick up anyway. (Anna has tried to change this but without success)
I think this is the address we can’t locate sdvwwfut_6131480682@post.quickfile.co.uk which on the face of it looks fine, but Jola tell me it’s not getting to them.
Not sure what would classify as an SMTP, and would be surprised if she has changed anything as the system they had developed was working very well for them. But can ask the question if you can elaborate a little?
I know they have developed a new website, so not sure if some developer has skewed something whilst doing that?
I think this is the address we can’t locate sdvwwfut_6131480682@post.quickfile.co.uk which on the face of it looks fine, but Jola tell me it’s not getting to them.
This email address is linked to the Affinity user (Anna) so any email sent here would show up in annas inbox which she has linked to Affinity (screenshot below is from your Account Settings > Team Management screen)
As the emails appear to default to the Affinity user, thought they may be going to Anna, and some do, but these appear to be the internal system ones that they pick up anyway. (Anna has tried to change this but without success)
There can only be 1 Admin(Primary user) Anna would go into the team management screen (shown above), click on the cog next to one of the other users and select make admin, This however this may restrict her doing admin tasks going forward and you may need to make her admin again at some point (year end for example).
Not sure what would classify as an SMTP, and would be surprised if she has changed anything as the system they had developed was working very well for them. But can ask the question if you can elaborate a little?
You have not got smtp set up on this account. Here is an overview and setup guide for reference
