Would it be possible to have the customer’s Account Number as a token on invoicing emails? We have a couple of major accounts who don’t give us order numbers but do require the account number to be quoted. We have it automatically on the invoice of course but I fear that with so many fake invoice email scams doing the rounds (I zap three or four a week) we need a little more to identify us to over worked accounts clerks.
That doesn’t sound like a solution to the problem at hand. If your client used order numbers it would be a lot easier to spot the scams as they would be the ones with no official order number, or an invoice with an order number that didn’t match the original order.
True but they are “paying the piper”.
Just had 2 emails of this sort as it happens, both with account references! These details are copied from somewhere so at some point things could align to end up with fake invoices been sent to your client with your legit account numbers on.
Obviously this is your clients problem so as you say, not much you can do. It would be worth pointing out though that all details should still be checked as adding the account number to emails won’t really add much security (if any).