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Email trail with client replys

Hi, when I send an estimate or invoice to a customer they tend to reply to that message through quickfile to discuss the job that has been invoiced or quoted. Why is it that I cant reply directly to that email forming a seamless trail of messages which is easier to reference in future? It seems the only way to reply is to send a new email even if it is just to say ‘thanks for the prompt payment’ or such like. Is there a way around this?



Hi @Glassman

Unfortunately in the past, when we used to include a “reply to” email address, emails were being flagged as spam as the from email address was from a different domain name (e.g. @quickfile.co.uk compared to @example.com). This lead to emails being missed.

One option would be to use your own SMTP server, so the email is sent from your email address using your email server (e.g. with your existing webhost).

If you need to send a “thanks for the payment” type email, there is a built in option to do this when tagging the payment within QuickFile, so that may be worth exploring.

Please don’t hesitate to let us know if you need any help with anything :slight_smile:

Thank you for your response, still getting to grips with all the settings!

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