I keep getting ‘Client not authorised’ when trying to create VAT returns. I have checked all the details and have used QuickFile many times previously without a problem. Can you advise please.
I can see the Client not Authorised error on the Reports > HMRC acreen
The account you have linked to QuickFile is not authorised to access. This error usually occurs due to one of the following reasons:
- The wrong account has been linked (e.g. a personal tax account rather than the organisation’s tax account)
- The VAT registration number has not been correctly entered.
- The organisation is not fully enrolled for Making Tax Digital (MTD)
You can find more information in our HMRC troubleshooting guide here
I would first recommend, removing the expired entry and try re linking your HMRC account.
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