Exception in Cedit Note

[Aashish]

Hi Team,

I have tried to create a credit Note against a invoice of value 431.61. While creating the credit note I have passed the exact same value i.e 431.61, But I am receiving exception in my API response as “{“Errors”:{“Error”:[“Refund amount exceeds total paid balance.”]}}”.

But one more thing, when I checked my QFILE account Its showing as follows i.e (PAID)

But, when I checked inside the INVOICE, its showing that a credit note is generated with 431.61

Credit Note

Thanks
Aashish Choubey

[QFMathew]

Hi @Aashish

Are you able to share an example of code you’re using to see this error please? Please remove any sensitive details before posting.

[Aashish]

Hi @QFMathew
This error is facing intermittently. If you need I can share any unique entity by which you can track that request and response with this bug.

[QFMathew]

Hi @Aashish

If you could share an example of the code you’re sending that’s causing the issue, along with a few details of the invoice (e.g. is it GBP, is it paid in full, etc.), then we can take a look for you.

If you prefer, you can send details to us in a private message to @QFSupport