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Feed from Starling

I signed up and paid the £15 to have my Starling business bank account feed to QuickFile last month. QuickFile shows my account balance but no transactions. Can anyone help?

Hi @Pegstar

If you view the bank statement page and go to Options >> Feed Settings, does it all look OK there? For example, is the right account number showing? Are there any errors?

Apologies for the tardiness of the response. Got a delivery failure notice!

Hi,

I can’t see any “options” tab (I’m on an ipad so that might be why). I know it’s the right account number because it’s showing the right balance, just no transactions.

Tori

Apologies for the tardiness of the response. Kept getting delivery failure notices!
Hi,

I can’t see any “options” tab (I’m on an ipad so that might be why). I know it’s the right account number because it’s showing the right balance, just no transactions.

Tori

Then you’ll need to check on a pc or mac

Hi @Pegstar

Just to make sure we’re on the same wavelength, it should be the “Options” button here that you are looking for:
image

When you mention you’re on an iPad, are you using the QuickFile app, or logging in through a web browser? It’s certainly worth giving the web version a go, more so on a desktop computer, just to be sure.

Hi Mathew. Thanks!!! Well the web version is a whole different ball game to the app….and I’ve now turned on direct banking feed so I’m hoping that that will solve the issue. I guess I just have to manually upload the transactions prior to this point? Of is there a way of feeding the back dated ones over.
Cheers again

Thanks Paul, I hope I’ve fixed it on the web page (rather than the app), we will see. Thanks for your help

Hi @Pegstar

We may be able to import some historic transactions for you. If you drop us a message (to @QFSupport) with the date range and your QuickFile account number, we’ll take a look at what can be done for you.

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