Situation: By sending an invoice then collecting by Direct Debit the customer gets an invoice requesting payment then a GoGardless collection notice when I click collect payment by D/D.
Going straight to collect payment by D/D and not sending the invoice results in the customer receiving a Go Cardless collection notice but no invoice.
Can it not be set that instead of SEND, their is a SEND and request payment by D/D which then sends the invoice but marks the status in the invoice to the customer as “Pending Payment- Go Cardless” and the date of the Direct Debit request that has been put in by me?
E.g. the invoice will say - Status: Pending Payment - Go Cardless, this will be requested from your account on dd/mm/yy