I raised an invoice and requested payment by gocardless. In the interim the invoice was paid by the client and the relevant bank entry was tagged to the invoice. According to the system GoCardless has taken the payment for that invoice but it is not on account and I am unable to find an entry for it. I removed the original bank entry tag but it is showing as outstanding. Any ideas where the system has put the entry for the second Go Cardless payment?
Mark
Hi @rentprem
Was the payment definitely processed by GoCardless? It should show in your GoCardless account.
We log the payment on the “paid out” date to the holding account set in your settings (Account Settings > Manage Payment Options), so I would expect the payment to be there if anywhere.
Yes it says Payment for invoice 00214. It shows the fees etc. On the log in Quickfile it say marked paid.
Ok great, that makes it easier 
At the top of the invoice, you should see a link for the payments:
If you click on this link it will show all payments associated with that one invoice. This page also includes a button to view the bank entry:
And tells you where it was tagged from (screenshot shows Stripe, but the same applies to any payment method):
It only had the bank payment in that I tagged. I have removed that to see if it would allow the other one through but it says it is overdue. It now says “A payment for this invoice has been made by direct debit”
I have sent you a screen shot to you.
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